Fairfax, VA, – February 19, 2019 – DIGITALSPEC, LLC (DSPEC) has been awarded a contract with the United States Department of State (Department) and will provide qualified and expert technical Tier 2 support services to the Office of Inspector General (OIG) through a Tier 2 Help Desk.
The OIG operates and maintains an Information Technology (IT) architecture that better supports OIG’s mission as the Department’s independent and objective oversight organization. The IT architecture involves independently OIG-managed network and systems, which maximizes OIG’s independence, security, and control of the IT environment.
DSPEC will provide Tier 2 support to OIG’s internal LAN environment and other systems and services under OIG’s management and will provide highly reliable, effective, timely and secure LAN support and services with minimal disruption to services.
DSPEC possesses a Top Secret Defense Industrial Security Clearance Office (DISCO) enabling a quick ramp-up of cleared personnel who can hit the ground running on Day 1, therefore minimizing transition time.
DSPEC’s IT Tier 2 team members will provide a full range of IT support services that include configuration and deployment of approved hardware and software, warranty management, asset and inventory management, and end-user support.
“The State Department’s validation of our IT architecture is rewarding. We hope this new contract will lead to other contracts providing similar support. Quickly implementing a strong service desk as a foundation to provide excellent customer service for OIG has been a gratifying experience. Through our Tier 2 Help Desk, we challenge ourselves to thoroughly solve all the technical issues that are presented,” Dr. Charles Dadoo, CEO of DIGITALSPEC, said.
DSPEC is a leading provider of IT program management and systems integration consulting services that are reputable, standardized, and have an Information Technology Infrastructure Library (ITIL)-based approach to Tier 2 operations.
About U.S. Department of State – Office of Inspector General
Within the Department of State, the Office of Inspector General inspects more than 270 embassies, international broadcasting installations, and diplomatic posts. Additionally, OIG performs specialized security inspections and audits in support of the Department’s mission to provide effective protection for sensitive information, personnel, and facilities.
About DIGITALSPEC, LLC
DIGITALSPEC, LLC. (DSPEC), a leading information technology and consulting firm, is an SBA-certified 8(a), CMMI Level 3-Compliant, ISO 9001:2015, ISO 20000:2011, ISO 27001:2013 certified corporation founded in 2005 and headquartered in Fairfax, VA, with metropolitan offices in Arlington, VA supporting federal and commercial clients nationally (Boyers, PA, Huntsville, AL, and Colorado Springs and Denver, CO) and throughout the greater Washington, DC area.
DSPEC’s Managing Principals leverage more than 100 years of combined business and IT experience, deep domain expertise, and rich technical knowledge to ensure client satisfaction. Our Federal clients include the U.S. Office of Personnel Management (OPM), Department of State, Department of Commerce, National Background Investigation Bureau (NBIB), Department of Justice (DOJ)/Drug Enforcement Administration (DEA), DISA, Department of Defense (DOD)/Washington Headquarters Services (WHS), Missile Defense Agency (MDA), Transportation Security Administration (TSA), Department of Education/Federal Student Aid (FSA), Customs and Border Protection (CBP), U.S. Agency for Global Media (USAGM) Voice of America’s (VOA), and Immigration and Customs Enforcement (ICE). For more information, please contact us at 703-626-7445, or at email@example.com.